Given the speed at which information now flows, it’s tempting to think that companies operating in the 1990s and early 2000s had it easy when it came to crisis communications. After all, bad news could actually be contained.
It’s a common experience among many communications professionals: after helping an organization build its brand reputation during good times, we often see our efforts unravel the moment an economic downturn hits and senior management decides to cut spending on brand communications. It’s understandable. But it’s also a mistake, since difficult times are exactly when an organization should remain visible and emphasize its brand.
It’s no longer enough for businesses to simply buy and sell their products and services without considering the world in which they operate. Companies must voluntarily do business in an economically, socially and environmentally responsible manner to be sustainable over the long term.
I had the privilege of travelling to Spain in September to accept a prestigious PR industry award. I didn’t expect to return from this journey feeling relaxed, refreshed and full of new ideas for both my business and my life.
I’d like to tell you a story about one of my clients. Barbara Stewart, a portfolio manager at Cumberland Private Wealth Management, came to us in 2010 because she was frustrated with the multitude of articles that depicted female investors as under-confident, indecisive and disgruntled. There was a strong disconnect between what she read and what she knew to be true in her day-to-day dealings with her smart female clients throughout her career.
Many studies reveal that people’s top fear is public speaking. Their second is death. Although I find that shocking, it’s also unfortunate. Like it or not, if you’re trying to build a name for yourself or for your business, you’ll benefit from sharing your insights and expertise in a public forum. It can help position you as an expert with your target audiences, especially if you speak in an articulate and polished way.
Last Wednesday, Arianna Huffington delivered an inspiring speech at the Women of Influence Luncheon Series in Toronto. I had the pleasure of not only being there to hear her speak, but also of spending a few moments with her before the event. Broad Reach is a proud sponsor of Women of Influence Luncheon Series, as well as its PR agency of record.
